ABTA
When you book a package holiday that does not include flights, you are financially protected by ABTA. Sunweb Group GmbH's membership number is Y3497. For more information on what this means for you, please visit our Financial Protection page.
We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you an arbitration scheme for the resolution of disputes arising out of, or in connection with this contract. Further information on the Code and arbitration can be found at www.abta.com.
ATOL
All flight inclusive packages booked from 01-02-2023 are financially protected by ATOL. Sunweb Group GmbH's ATOL number is #11956. For more information on what this means to you, visit our Financial Protection page.
SGR
If your flight package was booked before 01-02-2023 then your flight-inclusive holiday is financially protected by an institution called SGR. Sunweb Group GmbH's membership number is 3609.
For further information please contact SGR:
Phone number: +31 (0)10 414 6377
Website: https://www.sgr.nl/english/
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article
Questions about the same subject
Related questions
Haven't you found your answer?
WhatsApp or call us!
WhatsApp us at +442031708206. You can also call us at the same number, but please be aware of longer waiting times.
Opening hours :
Monday till Friday: 08:30-17:00
Saturday: 09:00-16:00
Sunday: closed
Social Media
Ask your question via a DM on our socials, and during openings hours we will respond to your message.
Opening hours:
Monday till Friday: 08:30-17:00
Saturday: 09:00-16:00
Sunday: closed
Send us an email
You can help us by sending your email through our contact form. Please allow for a few days processing time, depending on the workload.