Can I request a refund for my voucher?

Yes, you can. As soon as it is possible to request a refund, you can find your voucher in "My Sunweb" and apply for a refund through 'Request Refund'.

Note: does your voucher have a 10% bonus amount? This amount cannot be paid out.

Sunweb voucher

You can request a refund starting 6 months after the issue date. We will process the refund no later than 12 months after the voucher issue date.

Exchange voucher

You can request a refund starting 3 months after the issue date. Once your request is processed, we will refund the amount within two weeks.