Can I cancel one or more of the people in my booking?

If you want to cancel one or more travellers from your booking, you can do this via My Sunweb or the Sunweb app.

The traveller(s) cancelling will be charged cancellation fees according to Sunweb's terms and conditions.

Would you like to know the cancellation fees first? Please contact us. You can find our contact details at the bottom of this page.

	Possible?
My Sunweb	Travel companions only*
Sunweb app	Travel companions only*

*Do you want to cancel the main booker? Please send us an email. Ask the new main booker to send their personal details (name, date of birth, address, email address, phone number) via email as well.

How to cancel one or more travellers in My Sunweb?

1. Open your booking in My Sunweb

2. Click on 'Cancel the booking' at the bottom right

3. Then click on 'Cancel one or more travellers (partial cancellation)'

4. Select the travel companion(s) you wish to cancel

5. Confirm the partial cancellation and submit your request. We will process your partial cancellation within 3 working days, and you will receive a cancellation invoice by email

How to cancel one or more travellers in the Sunweb app?

1. Open the Sunweb app

2. Click on 'Booking' and then 'Booking Information'

3. Click on 'Cancel this booking'

4. Select 'Partial Cancellation'

5. Select the travel companion(s) you wish to cancel

6. Confirm the partial cancellation and submit your request. We will process your partial cancellation within 3 working days, and you will receive a cancellation invoice by email

Good to know!

• If a traveller cancels, the price for the remaining travellers may go up. This is because fewer people will stay in the room, apartment, or chalet. These extra charges are called additional costs. If the total price becomes higher than the original booking, we will give a discount so the total price stays the same (or lower). 

• If cancelling a traveller results in an overpayment on a fully paid booking, the extra amount will be refunded to the main booker. Sunweb is not responsible for splitting costs between travellers.