Your cancellation costs depend on several factors. In My Sunweb, you can easily see your current cancellation costs without actually cancelling your holiday.
Here’s how to check:
- Log in to My Sunweb.
- Open your booking.
- Click on ‘View cancellation options’.
- Select the option ‘Cancel your entire booking according to the Sunweb Terms and Conditions’.
- Click ‘Continue’ to view your current cancellation costs.
Only when you click ‘Cancel booking’ will your holiday be officially cancelled.
How are cancellation costs calculated?
The amount you pay depends on:
- If your holiday includes flights
- How many days before departure you cancel
You will always pay:
- Costs for the Premium Exchange Guarantee (if selected)
Good to know: if you booked with a free cancellation period, you can cancel free of charge within that time via My Sunweb.
Overview cancellation costs per holiday type:
1. Self-drive holidays
| Amount of days before departure | Cancellation percentage |
|---|---|
| Up to and including 57 days | 30% of the travel sum |
| Between 56 days and 21 days (included) | 60% of the travel sum |
| Between 20 days and 7 days (included) | 80% of the travel sum |
| 6 days or less | 100% of the travel sum |
2. Holiday including non-flexible flight
| Amount of days before departure | Cancellation percentage |
|---|---|
| Up to and including 57 days | 100% flight + 30% of the travel sum |
| Between 56 days and 21 days (included) | 100% flight + 60% of the travel sum |
| Between 20 days and 7 days (included) | 100% flight + 80% of the travel sum |
| 6 days or less | 100% of the travel sum |
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article