What are the cancellation costs?

Modified on 19 Apr 2024

If you request a cancellation via My Sunweb, in addition to the costs of non-flexible flights (if applicable), the following cancellation costs will be charged:

• Up to and including 43 days before departure: 30% of the travel sum

• Between 42 days (included) and 21 days (included) before departure: 60% of the travel sum

• Between 20 days (included) and 7 days (included) before departure: 80% of the travel sum

• From 6 days before departure up to and including the day of departure: 100% of the travel sum


* Your deposit is non-refundable, even if the cancellation charge calculated is lower than the deposit amount paid. If you have booked a holiday including flights, you will also have to pay 100% cancellation costs of the flight price. To read more about cancellation if flights are included in your holiday, click here.


Sunweb does not offer free cancellations or the right of withdrawal within a consideration or cooling off period for flight packages. This is due to the services booked, accommodation and transport, a certain date during a specific period.

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