If you request a cancellation via My Sunweb, in addition to the costs of non-flexible flights (if applicable), the following cancellation costs will be charged:
• Up to and including 43 days before departure: 30% of the travel sum
• Between 42 days (included) and 21 days (included) before departure: 60% of the travel sum
• Between 20 days (included) and 7 days (included) before departure: 80% of the travel sum
• From 6 days before departure up to and including the day of departure: 100% of the travel sum
* Your deposit is non-refundable, even if the cancellation charge calculated is lower than the deposit amount paid. If you have booked a holiday including flights, you will also have to pay 100% cancellation costs of the flight price. To read more about cancellation if flights are included in your holiday, click here.
Sunweb does not offer free cancellations or the right of withdrawal within a consideration or cooling off period for flight packages. This is due to the services booked, accommodation and transport, a certain date during a specific period.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article
Questions about the same subject
Related questions
Haven't you found your answer?
WhatsApp or call us!
WhatsApp us at +442031708206. You can also call us at the same number, but please be aware of longer waiting times.
Opening hours :
Monday till Friday: 08:30-17:00
Saturday: 09:00-16:00
Sunday: closed
Social Media
Ask your question via a DM on our socials, and during openings hours we will respond to your message.
Opening hours:
Monday till Friday: 08:30-17:00
Saturday: 09:00-16:00
Sunday: closed
Send us an email
You can help us by sending your email through our contact form. Please allow for a few days processing time, depending on the workload.